XDROP BASIC TERMS AND CONDITIONS

Xdrop (Pty) Ltd herein referred to as (“we,” “us,” “our,” "XDROP")

1. RETURN ELIGIBILITY

1.1 Conditions for Returns
• You may return a product within 7 working days from the date of delivery.
• The item must be unused, in its original condition, and returned with all original packaging, accessories, and documentation.
• For returns due to customer error (e.g. wrong selection, no longer wanted), the customer is responsible for all return-related courier and restocking costs.
• Certain items are excluded from returns due to hygiene, safety, or perishability. Always refer to the product description to confirm eligibility. However, all other products are eligible for refund if returned under the conditions outlined in this policy.

At Xdrop (Pty) Ltd., customer satisfaction is a top priority. As a South African-based online store, we work closely with trusted local, vetted suppliers to ensure the quality and timely delivery of all physical products sold on our platform. Our returns and refunds policy is designed to offer clear protection for our customers in line with the Consumer Protection Act and other applicable South African laws.

1.2 Defective, Damaged, or Incorrect Items
• If the item is defective, damaged, or incorrect, you must report it within 24 hours of receipt.
• An image or video clearly showing the issue is required for assessment.
• After verification, we will confirm whether the item qualifies for a replacement or refund based on the nature of the defect, damage, or fulfilment error.
• The item must be returned in original packaging and must not show any signs of use, damage, or missing parts to qualify for resolution.

1.3 Non-returnable Items
The following items cannot be returned or refunded:
• Xcash vouchers and gift cards
• Downloadable digital products
• Personal care or hygiene items (e.g. undergarments)
• Customised or personalised items
• Perishable goods
• Products marked as non-returnable in the product listing
• Any product deemed non-returnable by Xdrop's internal review process

2. RETURN PROCESS

2.1 How to Initiate a Return
• Contact us at info@xdrop.co.za within 24 hours of receiving your item.
• Provide your order number, a brief description of the issue, and clear photographic or video evidence of any defect or damage.
• Once validated, we will issue a Return Authorisation (RA) number and provide return instructions.

2.2 Processing Returns
• Customers may be required to return the item directly to the supplier or designated warehouse, as advised.
• The customer is responsible for ensuring items are properly packaged and returned in original, undamaged condition.
• If the return is due to defect or damage, we will inform you if return shipping costs will be covered or reimbursed.

2.3 Where Returns May Be Rejected
• If the product is not returned in its original condition or if it arrives damaged or missing parts, a partial refund or no refund may be issued.
• If the return does not follow the correct RA procedure, or is initiated outside of the 7-day window, it may be declined.
• Products not purchased through Xdrop, but returned to us, may be discarded or returned at your expense.

3. REFUND TERMS

3.1 Refund Approval
• Refunds are issued only after the item has been received and inspected.
• Refunds will be processed within 7–14 business days, depending on your payment provider.

3.2 Partial Refunds or Deductions
• Partial refunds may apply where returned goods are incomplete, damaged, or used.
• Restocking fees and courier charges may be deducted from your refund in such cases.

3.3 Refunds for Non-Delivered Orders
• If your order is not delivered due to supplier or courier fault, and the item is unavailable, we will issue a full refund for the item value.

4. SHIPPING COSTS

4.1 Customer Responsibility
• For returns due to customer error or preference, the customer bears full responsibility for return courier costs.
• For confirmed defective or incorrect items reported within 24 hours, return shipping may be covered by Xdrop (case-by-case basis).

4.2 Delivery Fees Are Not Deducted
• Xdrop offers free delivery on all products. No delivery fees are charged at checkout and therefore no delivery fee will be deducted from refunds.

5. EXCHANGE POLICY

5.1 Exchanges
• We do not offer direct exchanges.
• To exchange an item, return the original product following our return policy, and place a new order separately.
• The returned item will be refunded per our normal refund process.

6. XCASH VOUCHERS & DIGITAL CREDITS

6.1 Non-Refundable Status
• All Xcash vouchers and digital credits are non-refundable and non-returnable once issued, regardless of whether they have been used.

6.2 Usage and Expiry
• Vouchers must be used before their expiry date, which is stated at time of issue or defaults to 36 months.
• Expired vouchers are forfeited and hold no value after expiration.

6.3 Loss or Misuse
• Xdrop is not liable for lost, stolen, or misused voucher codes. Vouchers are treated as cash and cannot be reissued unless verifiable proof of non-redemption is provided.

6.4 Fraud Prevention
• Any suspected fraud, resale, or abuse of Xcash vouchers will result in immediate deactivation and may lead to legal action.

7. DIGITAL SERVICES & SUBSCRIPTIONS

• Digital services or subscriptions (e.g., software access, apps, or media) are non-refundable.
• By purchasing digital access, you acknowledge that the service is prepaid and cannot be cancelled or reversed once delivered or activated.

8. FORCE MAJEURE

• Xdrop shall not be held liable for delays in return or refund processing due to circumstances beyond its control, including natural disasters, national strikes, system outages, or regulatory actions.

9. GOVERNING LAW

This Returns & Refunds Policy is governed by and construed in accordance with the laws of the Republic of South Africa.

Should you have any questions about our basic terms of service,  please contact our customer support team on info@xdrop.co.za

 

XDROP BASIC PRIVACY POLICY

Xdrop (Pty) Ltd herein referred to as (“we,” “us,” “our,” "XDROP")

At Xdrop (Pty) Ltd (“we,” “us,” “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, services, and platform. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Scope of this Policy

This Privacy Policy applies to all users of the Xdrop (Pty) Ltd website and services. It governs the personal information we collect from you, how it is processed and stored, and the measures we take to ensure compliance with the Protection of Personal Information Act, 2013 (POPIA).

2. What Personal Information We Collect

Xdrop (Pty) Ltd collect and process the following categories of personal information:

2.1 Information You Provide Directly

When using our website or services, you may provide us with:

• Full name and surname
• Contact details, including your email address and phone number
• Delivery and billing addresses
• Payment details, which are securely processed through third-party payment processors
• Account login details, including username and password
• Communication records, including queries, support requests, or complaints

2.2 Information We Collect Automatically

When you visit our website, Xdrop (Pty) Ltd. may collect:

• Your IP address and browser type
• The pages you visit and the time spent on our website
• Device information, including operating system and device type
• Cookies or similar technologies for tracking user preferences and behavior

2.3 Optional Information

You may choose to provide additional information, such as responses to surveys, feedback, or participation in promotional activities.

3. How We Use Your Personal Information

Xdrop (Pty) Ltd use's your personal information for the following purposes:

3.1 Order Fulfillment and Delivery:

• To process and fulfill your orders placed on our website
• To communicate with you regarding your order status, queries, or returns
• To facilitate delivery through our logistics partners

3.2 Improving Our Services:

• To analyze website usage and improve user experience
• To develop and improve our services, features, and offerings

3.3 Marketing and Communication:

• To send you promotional content, newsletters, and special offers if you have opted in
• To notify you of changes to our policies, services, or features

3.4 Compliance and Legal Obligations

• To comply with applicable laws, regulations, or legal processes
• To detect and prevent fraud, unauthorized access, or malicious activities

4. Legal Basis for Processing Your Personal Information

In accordance with POPIA, Xdrop (Pty) Ltd processes your personal information based on the following legal grounds:

• Performance of a Contract: To fulfill our obligations related to your orders or account.
• Consent: Where you have expressly given your consent, such as for marketing communications.
• Legal Obligation: To comply with South African legal requirements.
• Legitimate Interests: To improve our services and ensure secure operations.

5. Sharing Your Information

Xdrop (Pty) Ltd will only share your personal information under strict conditions and for specific purposes:

5.1 Third-Party Suppliers and Delivery Partners

We share your name, contact details, and delivery address with our third-party Suppliers and logistics partners to facilitate order fulfillment and shipping.

5.2 Payment Processors

Your payment details are processed securely by trusted third-party payment gateways, which comply with international data security standards, such as PCI DSS. Xdrop (Pty) Ltd does not store your payment details.

5.3 Legal or Regulatory Authorities

Xdrop (Pty) Ltd may disclose personal information to legal authorities or regulators if required to comply with a legal obligation or to protect our rights, property, or safety.

5.4 Service Providers

We may share personal information with service providers that assist us with website hosting, analytics, marketing, or customer support. These service providers are bound by confidentiality agreements and may only use your information for the agreed-upon purpose.

6. How Xdrop (Pty) Ltd Protects Your Information

Xdrop (Pty) Ltd takes the security of your personal information seriously. We implement the following measures:

• Encryption: All sensitive information, including payment data, is encrypted using industry-standard protocols such as SSL/TLS.
• Secure Storage: Personal information is stored on secure servers protected by firewalls and access controls.
• Access Restrictions: Access to personal information is restricted to authorized personnel only, and staff undergo regular training on data protection.
• Regular Security Audits: Xdrop (Pty) Ltd conducts regular reviews of our systems and practices to identify and address potential vulnerabilities.

7. Your Rights Under POPIA

As a South African citizen, you have the following rights under POPIA:

• Access: You can request details of the personal information we hold about you.
• Correction: You may request corrections to inaccurate or outdated personal information.
• Deletion: You may request the deletion of your personal information, subject to legal and contractual requirements.
• Objection: You may object to the processing of your personal information for certain purposes, such as marketing.
• Data Portability: You may request a copy of your personal information in a structured, electronic format.

8. Cookies and Tracking Technologies

Xdrop (Pty) Ltd uses cookies and similar technologies to:

• Improve website performance and user experience
• Track user behavior for analytics purposes
• Deliver personalized content and advertisements

You can manage or disable cookies in your browser settings, though this may affect website functionality.

9. Retention of Personal Information

Xdrop (Pty) Ltd retains personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your personal information is no longer needed, we will securely delete or anonymise it.

10. Updates to This Privacy Policy

Xdrop (Pty) Ltd reserves the right to update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised “Effective Date.”

11. International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If Xdrop (Pty) Ltd transfers your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

12. Complaints and Disputes

If you have complaints about how Xdrop (Pty) Ltd processes your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Should you have any questions about our privacy practices or this Privacy Policy, please contact our customer support team on info@xdrop.co.za

XDROP BASIC SHIPPING POLICY

Xdrop (Pty) Ltd herein referred to as (“we,” “us,” “our,” "XDROP")

This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased through Xdrop (Pty) Ltd.'s website. By placing an order, you agree to the terms set out below, as well as the accompanying Terms and Conditions, Privacy Policy, and any other applicable agreements.

1. Order Processing

1.1. All orders placed through Xdrop are processed and fulfilled exclusively by Xdrop.

1.2. Upon receipt and verification of payment, we begin processing your order. Orders are typically processed within 1 to 4 business days, subject to stock availability and quality checks.

1.3. Xdrop takes full responsibility for ensuring all products meet our quality standards before dispatch.

2. Delivery Timeframes

2.1. We aim to deliver all local orders within South Africa within 5–8 business days from the date of dispatch.

2.2. For international orders, the estimated delivery timeframe is 8–15 business days.

2.3. While Xdrop strives to meet these delivery estimates, factors outside our control — including customs processing, transportation delays, or unforeseen logistical issues — may extend delivery times.

2.4. In rare cases, delivery may take up to 50 days from the date of dispatch. We appreciate your patience and commitment to keeping you informed throughout.

3. Shipping Pricing, Delivery, and Taxes

3.1. Delivery is included in the purchase price of all orders; no separate shipping fees apply.

3.2. Prices listed on our website include applicable South African VAT at 15%, where relevant.

3.3. Import duties and taxes generally do not apply to orders shipped within South Africa. For international shipments, import taxes or customs duties are typically not charged. However, in rare instances, customs authorities may impose import fees which are billed directly to the customer. Xdrop does not mark up or profit from such fees and is not responsible for their assessment or collection.

3.4. Xdrop reserves the right to cancel or amend orders if pricing errors are discovered, notifying customers prior to processing.

4. Delivery Locations

4.1. We deliver to all serviceable addresses within South Africa and select international locations, depending on product availability.

4.2. Delivery times and serviceability may vary for remote or restricted locations, and Xdrop will communicate any such limitations promptly.

5. Order Tracking

5.1. Once your order has been dispatched, Xdrop will provide tracking details where available, allowing you to monitor the shipment status.

5.2. Tracking updates depend on courier partners and logistics providers and may experience delays beyond our control.

6. Delivery and Receipt

6.1. Upon delivery, customers should inspect packages immediately for any visible damage or discrepancies.

6.2. Any concerns or damages must be reported to Xdrop within 24 hours of receipt by contacting info@xdrop.co.za to be eligible for resolution.

6.3. If no issues are reported within this timeframe, the order is considered accepted as delivered in good condition.

7. Failed Deliveries

7.1. Customers are responsible for providing accurate delivery details. If delivery fails due to incorrect or incomplete information, customers may incur additional charges for re-delivery.

7.2. Returned packages resulting from failed delivery attempts may lead to order cancellation and refunds issued less any applicable shipping or restocking fees.

8. Returns and Refunds

8.1. All returns and refund requests are governed under Xdrop’s separate Returns Policy, available on our website.

9. Force Majeure

9.1. Xdrop shall not be liable for delays or failures to fulfill orders caused by events beyond our reasonable control, including but not limited to:

• Natural disasters or severe weather conditions
• Acts of war, terrorism, or civil unrest
• Governmental restrictions or regulations
• Labor disputes or industrial actions
• Disruptions in transportation, supply chains, or customs delays
• Public health emergencies

9.2. In such events, Xdrop will make all reasonable efforts to notify affected customers promptly and provide updates on order status.

10. Privacy and Personal Information

10.1. Xdrop is committed to protecting your personal data in compliance with the Protection of Personal Information Act (POPIA).

10.2. Personal information is used solely for processing and fulfilling your orders and will not be shared with unauthorized third parties.

10.3. Please review our Privacy Policy for more information on data handling practices.

11. Limitation of Liability

11.1. To the fullest extent permitted by law, Xdrop’s liability for shipping or delivery issues is limited to the value of the products purchased.

11.2. Xdrop shall not be liable for any indirect, incidental, or consequential damages arising from delays, non-delivery, or damage during transit.

Should you have any questions about our delivery practices or this Shipping Policy, please contact our customer support team on info@xdrop.co.za

XDROP RETURNS & REFUNDS POLICY

Xdrop (Pty) Ltd (herein referred to as “we,” “us,” “our,” “Xdrop”)

At Xdrop (Pty) Ltd., customer satisfaction is a top priority. As a South African-based online store, we work closely with trusted local, vetted suppliers to ensure the quality and timely delivery of all physical products sold on our platform. Our returns and refunds policy is designed to offer clear protection for our customers in line with the Consumer Protection Act and other applicable South African laws.

This policy complies with the Consumer Protection Act, 2008 (Act No. 68 of 2008).

1. RETURN ELIGIBILITY

1. RETURN ELIGIBILITY
1.1 Conditions for Returns
• You may return a product within 7 working days from the date of delivery.
• The item must be unused, in its original condition, and returned with all original packaging, accessories, and documentation.
• For returns due to customer error (e.g. wrong selection, no longer wanted), the customer is responsible for all return-related courier and restocking costs.
• Certain items are excluded from returns due to hygiene, safety, or perishability. Always refer to the product description to confirm eligibility. However, all other products are eligible for refund if returned under the conditions outlined in this policy.

1.2 Defective, Damaged, or Incorrect Items
• If the item is defective, damaged, or incorrect, you must report it within 24 hours of receipt.
• An image or video clearly showing the issue is required for assessment.
• After verification, we will confirm whether the item qualifies for a replacement or refund based on the nature of the defect, damage, or fulfilment error.
• The item must be returned in original packaging and must not show any signs of use, damage, or missing parts to qualify for resolution.

1.3 Non-returnable Items
The following items cannot be returned or refunded:
• Xcash vouchers and gift cards
• Downloadable digital products
• Personal care or hygiene items (e.g. undergarments)
• Customised or personalised items
• Perishable goods
• Products marked as non-returnable in the product listing
• Any product deemed non-returnable by Xdrop's internal review process

2. RETURN PROCESS

2.1 How to Initiate a Return
• Contact us at info@xdrop.co.za within 24 hours of receiving your item.
• Provide your order number, a brief description of the issue, and clear photographic or video evidence of any defect or damage.
• Once validated, we will issue a Return Authorisation (RA) number and provide return instructions.

2.2 Processing Returns
• Customers may be required to return the item directly to the supplier or designated warehouse, as advised.
• The customer is responsible for ensuring items are properly packaged and returned in original, undamaged condition.
• If the return is due to defect or damage, we will inform you if return shipping costs will be covered or reimbursed.

2.3 Where Returns May Be Rejected
• If the product is not returned in its original condition or if it arrives damaged or missing parts, a partial refund or no refund may be issued.
• If the return does not follow the correct RA procedure, or is initiated outside of the 7-day window, it may be declined.
• Products not purchased through Xdrop, but returned to us, may be discarded or returned at your expense.

3. REFUND TERMS

3.1 Refund Approval
• Refunds are issued only after the item has been received and inspected.
• Refunds will be processed within 7–14 business days, depending on your payment provider.

3.2 Partial Refunds or Deductions
• Partial refunds may apply where returned goods are incomplete, damaged, or used.
• Restocking fees and courier charges may be deducted from your refund in such cases.

3.3 Refunds for Non-Delivered Orders
• If your order is not delivered due to supplier or courier fault, and the item is unavailable, we will issue a full refund for the item value.

4. SHIPPING COSTS

4.1 Customer Responsibility
• For returns due to customer error or preference, the customer bears full responsibility for return courier costs.
• For confirmed defective or incorrect items reported within 24 hours, return shipping may be covered by Xdrop (case-by-case basis).

4.2 Delivery Fees Are Not Deducted
• Xdrop offers free delivery on all products. No delivery fees are charged at checkout and therefore no delivery fee will be deducted from refunds.

5. EXCHANGE POLICY

5.1 Exchanges
• We do not offer direct exchanges.
• To exchange an item, return the original product following our return policy, and place a new order separately.
• The returned item will be refunded per our normal refund process.

6. XCASH VOUCHERS & DIGITAL CREDITS

6.1 Non-Refundable Status
• All Xcash vouchers and digital credits are non-refundable and non-returnable once issued, regardless of whether they have been used.

6.2 Usage and Expiry
• Vouchers must be used before their expiry date, which is stated at time of issue or defaults to 36 months.
• Expired vouchers are forfeited and hold no value after expiration.

6.3 Loss or Misuse
• Xdrop is not liable for lost, stolen, or misused voucher codes. Vouchers are treated as cash and cannot be reissued unless verifiable proof of non-redemption is provided.

6.4 Fraud Prevention
• Any suspected fraud, resale, or abuse of Xcash vouchers will result in immediate deactivation and may lead to legal action.

7. DIGITAL SERVICES & SUBSCRIPTIONS

• Digital services or subscriptions (e.g., software access, apps, or media) are non-refundable.
• By purchasing digital access, you acknowledge that the service is prepaid and cannot be cancelled or reversed once delivered or activated.

8. FORCE MAJEURE

• Xdrop shall not be held liable for delays in return or refund processing due to circumstances beyond its control, including natural disasters, national strikes, system outages, or regulatory actions.

9. GOVERNING LAW

This Returns & Refunds Policy is governed by and construed in accordance with the laws of the Republic of South Africa.

For all return, refund, or support enquiries, please contact:
info@xdrop.co.za